Terms of Service
These terms govern the use of Gastavo, a guest feedback platform for restaurants, operated by [legal entity name], registered in the Netherlands (KVK: [number]), [registered address] (“Gastavo”, “we”). By creating an account you agree to these terms on behalf of the business you represent.
1. The service
Gastavo provides NFC/QR feedback collection stands, a guest feedback page, AI-powered categorization and summaries, a dashboard, and email reports. We continuously improve the service and may add, change, or retire features, provided the core service is not materially reduced during a paid period.
2. Accounts
You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account and for the people you invite to it. Accounts are for businesses, not consumers.
3. Subscription and payment
- The subscription is €149 per month per location, excluding VAT, billed monthly in advance via Stripe.
- You may cancel at any time; the cancellation takes effect at the end of the current billing period. No refunds are given for partial periods.
- We may change prices with at least 30 days’ notice; changes apply from your next billing period.
- If payment fails, we may suspend the service after reasonable notice.
4. NFC stands
- Each subscription includes a starter set of NFC stands for the location, as agreed at onboarding. Additional or replacement stands may be charged separately.
- Stands remain the property of Gastavo and must be returned or paid for at replacement cost if the subscription ends.
- You may not reprogram, resell, or modify the stands.
5. Guest feedback and your data
- Feedback submitted by your guests belongs to your business; we process it to provide the service, as described in our Privacy Policy.
- You must not use the service to collect personal data from guests beyond what the feedback flow is designed for.
- AI-generated categories, summaries, and recommendations are automated aids, not professional advice. Verify before acting on them.
- The Google review invitation is only shown to guests who choose a high rating. You are responsible for complying with Google’s review policies for your business profile.
6. Acceptable use
You may not misuse the service: no unlawful content, no attempts to breach security or access other customers’ data, no submitting fake feedback, and no use of the service to mislead consumers.
7. Availability and liability
- We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced where possible.
- To the maximum extent permitted by law, our total liability in any 12-month period is limited to the fees you paid in that period. We are not liable for indirect damages such as lost profits or lost revenue.
- Nothing in these terms limits liability for intent or gross negligence.
8. Termination
You can delete your account at any time. We may terminate or suspend accounts that materially breach these terms, after notice where reasonable. Upon termination, your data is deleted as described in the Privacy Policy; you may request an export beforehand.
9. Governing law
These terms are governed by Dutch law. Disputes are submitted to the competent court in the Netherlands.
10. Contact
Questions about these terms: hello@gastavo.nl.